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Joined 1 year ago
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Cake day: June 12th, 2023

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  • “I’m a helpful AI and automation tool,” reads the Auto News Desk’s bio. “I collect, analyze, and deliver information like high school sports scores and real estate transfers. My job is to help the newsroom deliver lots more useful information while freeing up their time to do important human-powered journalism.”

    You know, it’s bad enough that they’re using these godawful services to the detriment of both writers and readers alike, but what I particularly dislike is that all these shitty LLMs are being humanized with biographies and cute little names. Like little cheery mascots celebrating the death of human-powered industries.


  • free as in beer yes, but not free as in the amount of time you will spend trying to install drivers for all your peripherals and then find yourself being castigated for asking for help in a GNU/Linux forum and being criticized by forum oldheads for not using the search even though you did use the search, but it only led you towards other threads which also all ended with terse messages to use the search, and then you’re directed to a 1200+ page megathread on driver issues and told to spend the next three months parsing through it repeatedly before daring to post again.



  • I cannot believe that there are companies and non-wingnuts who are still actively using that site at this point. Like maybe at the start it was ha-ha funny watching him flail about with code printouts and unplugging random microservices leading to outages, but I feel like the moment he started actively funneling money to alt-right knuckleheads and human traffickers should have been enough of a kick in the pants for even folks heavily reliant on the platform to make their exit.


  • I see we’ve unfortunately brought over the trend of defaulting to assuming the worst intentions from Reddit, with a side portion of baseless accusations. While I’m disappointed that the community was removed, I think it can be easily explained by:

    • Speed Run the Content Moderation Learning Curve
    • The reality that, right or wrong, any significant legal action brought against them would be game over for the instance and personally devastating for the humans involved. Conde Nast they are not, and if Joe SIIA decides to put them in their crosshairs, the legal situation would be financially devastating.

    It’s reaaaaaally really easy to sit in the peanut gallery and talk shit about how they’re cowardly acquiescing when it’s not our neck in the noose.

    That being said, I feel like recent acts of defederation are only serving to highlight that the way forward in the fediverse is going to be having accounts on multiple instances in order to get the full breadth of offerings. In my case:

    • I initially signed up on lemmy.ml since that was, at the time the “main” instance.
    • Oh hey, kbin looks cool. I’ll sign up there and check it out.
    • Oh hey, people are saying that the lemmy.ml admins are evil commies or some shit. Welp I better make an account on lemmy.world in case anything goes sideways.
    • Oh hey, now I’m probably going to also need an account on dbzer0 as well, dope.


  • This is one of the things that I’m struggling with right now as well. My reddit experience was heavily curated in favor of smaller subreddits, to the almost complete exclusion of top subreddits. The thing is, since Lemmy is so new, it hasn’t had the opportunity to build up a diverse array of specialized communities the same way. So basically right now all we have are mainly versions of the “big” Reddit communities, along with ones that decided to emigrate here from Reddit.

    But it turns out, content from “big” communities is often the same low-effort, lowest-common denominator stuff regardless which platform is hosting it. Memes, clickbait, and ragebait permeate the top results, because well shucks, that’s what people want to see and engage with, apparently.

    I’m hopeful that if/when Lemmy continues to grow, that it’ll become home to more active specialized communities. In the meanwhile, I’ve been trying to improve the experience as much as possible by A) trying to subscribe to more communities and B) slamming that block community button like I’m playing Hungry Hungry Hippos.




  • I work in data analysis and reporting on various feedback systems is part of my regular role. Every company’s data culture is different, so you can’t simply say “X is the reason why they’re doing this”. It could be:

    • Maybe they are incorporating the data into agent/product reviews.
    • Maybe they are trying to guide product & feature development on a quantitative basis
    • Maybe at one point a product manager wanted to be “data-driven”, so a feedback system was set up, but now it’s basically ignored now that they haven’t been with the company for over a year and nobody wants to take ownership of it. But it’s more effort to remove than just leave in place.
    • Maybe it’s used when we want to highlight our successes, and ignored when we want to downplay results we don’t like

    What I’ve found is that there are a lot of confounding factors. For example, I work for a job board, and most people use the Overall Satisfaction category as more of a general measurement of how their job search is going, or whether or not they got the interview, rather than an assessment of how well our platform serves that purpose. And it’s usually going very shittily because job searching is a generally shitty process even when everything is going “right”.


    • Time to first response
    • Resolution time
    • Customer support costs

    It’s key to note that customer satisfaction with response is not among the metrics the CEO is highlighting. It seems that the role of customer support is increasingly to frustrate customers away from pursuing issues, rather than reaching a mutually-satisfying resolution. I consider most customer support chatbots as a tactic towards that: they’re not going to offer any significant assistance and exist simply to waste my time, so of course the imaginary “time to resolution” is going to be minimal. If they’re going to make it a hassle then I’ll just open up a credit card dispute.




  • Bouncing back and forth between Jerboa / Connect / kBin on mobile web right now. Who knows what it’ll be next week.

    This is a fun period of extremely rapid innovation, with new Fediverse apps getting announced nearly every few days by extremely talented developers. Many of these alpha/beta apps already have a better user experience than the 1st-party Reddit app, and it should get even better from here on out.