• SocialMediaRefugee@lemmy.ml
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    1 year ago

    Right up there with customer service lines that just have menus of canned responses that don’t address your need. No, I don’t need to hear your hours, I don’t need to know where you are, I can find all of that online. I need to talk to a human being.

    • bmsok@lemmy.world
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      1 year ago

      A few years back you could say “operator” or press zero to get transferred to an actual person. In my experience it only works about 1/3 of the time these days.

      Sometimes the system would even escalate your call if you were swearing while you were on hold.