So I went to check in online, and it asked me to check some boxes for what luggage I wanted to bring on board. I did, and it told me that to carry on both a backpack and a roller bag it’ll be $45, or $65 if I try to play games and they have to check stuff at the gate.

I said fuck that, and unchecked some boxes. It said I couldn’t check in without putting a credit card on file, that they would charge if there were any issues and they wound up needing to charge me for my luggage. It wouldn’t let me continue without putting a credit card on file and checking a box that said they could charge me for my luggage, if they felt it was excessive.

I said fuck that and decided to check in at the airport. I threw all my stuff in a backpack to remove any wiggle room, and the kiosk said the same thing. I talked to one of the people, and she said it’s a new policy. I pointed out that I paid for my ticket, she could see I had only a backpack, and I wanted to get in the airplane. She told me to go talk to the guy at the end.

I talked to the guy at the end, politely, and eventually he printed a boarding pass for me. But you should know they’re up to some bullshit.

  • irreticent@lemmy.world
    1·
    24 days ago

    For those unfamiliar with that incident:

    On April 9, 2017, at Chicago O’Hare International Airport, four paying customers were selected to be involuntarily deplaned from United Express Flight 3411 to make room for four deadheading employees. One of these passengers was David Dao, 69, a Vietnamese-American who was injured when he was physically assaulted and forcefully removed from the flight by Chicago Department of Aviation Security officers. Dao, a pulmonologist, refused to leave his seat when directed because he needed to see patients the following day. In the process of removing him, the security officers struck his face against an armrest, then dragged him – bloodied, bruised, and unconscious – by his arms down the aircraft aisle, past rows of onlooking passengers. The incident is widely characterized by critics – and later by United Airlines itself – as an example of mishandled customer service.