A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
Yeah it turns out that using a statistical model to handle customer service leads to a degraded customer experience, because statistical models aren’t humans and lack many human attributes.
Yeah it turns out that using a statistical model to handle customer service leads to a degraded customer experience, because statistical models aren’t humans and lack many human attributes.