McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.
A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.
It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.
Yeah I’ve seen a lot of dumb LLM implementations, but this one may take the cake. I don’t get why tech leaders see “AI” and go yes, please throw that at everything. I know it’s the current buzzword but it’s been proven OVER AND OVER just in the past couple of months that it’s not anywhere close to ready for prime-time.